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From a Customer Survey dated March 13, 2007
From the very first time I contacted Thompson Monuments your customer service was excellent. My questions were addressed immediately, and any changes were addressed without hesitation. The product is of excellent quality, and our version exceeds expectations. We will gladly share our experience with others. Again thank you for getting the bench to us before mom’s birthday.
Mahalo, Shirley- Killeen, TX
From an e-mail dated April 8, 2007
Nathan: The monument looks beautiful! The Adobe .pdf file showed me the exact layout, but the actual memorial has a richness that couldn't be conveyed in the diagram. This is a wonderful tribute to my parents.
I really appreciate the way you run your business- good communication throughout the design phase, including the .pdf file that leaves no room for error- and a quality product that honors the memory of my mom and dad.
Feel free to ship the memorial as soon as you have dug out from the snow!
Thanks again (very much!),
Happy Easter,
Don- Kissimmee, FL
From a Customer Survey dated May 2007
Very professional, excellent service and sensitive to family needs. Best way to go.
John- Haymarket, VA
From a Customer Survey dated May 2007
Nathan was more than my wife and I could ask for. Dealing with the loss of our son was one of the hardest things we’ve had to deal with. Nathan took care of everything from calling the grave digger, church, and providing follow up on the multiple design changes I made. My suggestion for you... clone him! He made a difficult situation less difficult. From start to finish everything was easy. Thank you.
Kevin- Ewing, NJ
From a Customer Survey dated May 2007
Thompson’s sales demeanor is low key and empathetic. They are extremely helpful in any and every way possible. Memorials are beautiful and exactly as purported to be. Thanks especially to Nathan Ribbey who went to the Nth degree for me.
Charlene- 29 Palms, CA
From a Customer Survey dated August 2007
Your scores (on our customer questionnaire) aren’t high enough to match my feelings on my experience with your company, so I’ve added my own. It was outstanding in every way. Nathan went way beyond what I expected to make sure I had everything I wanted in this memorial, and the end result was even better than expected. Thank You!
Marcia- Annapolis, MD
From a Customer Survey dated September 2007
We want to thank you for your great service in producing our son’s marker. Nathan went above and beyond in pursuing and attempting to get copyright permissions to use on our marker. We were never pressured to make a decision and we went through a number of designs. Thank you for having the heart and understanding to see people through a difficult decision during a difficult time.
Roger and Lisa- Lake Forest, CA
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